Terms & Conditions

Your use of this website is conditional upon your acceptance and compliance with our Terms and Conditions as set out below. Cleancare reserves the right to amend the Terms and Conditions at any time without notice to the consumer. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Terms and Conditions, as so amended. In the event of a query you can call +61 3 9568 2100 or email info@cleancare.com.au. GST GST (Goods and Services Tax) of 10% is inclusive in all our prices. All prices stated are in Australian dollars.

 

Privacy Policy

At Cleancare we value your privacy and under the Privacy Act 1988 and the National Privacy Policy, any personal information we collect will be kept securely. This statement is our commitment to you, the consumer, of your privacy and the information we collect and hold. We do not require consumers to disclose any information about themselves in order to browse our website and only require minimal information in order to make a purchase. Certain information, such as delivery addresses, is stored for your convenience but this information is not accessible to anyone but you. We will treat personal information we collect from you as strictly confidential. Other than as set out below, we will not reveal, disclose, pass on, sell, rent, distribute, share or licence to any third parties any personal information that you may have provided to us, unless we have your prior express consent to do so. When you register on the Cleancare website you have the option of being added to our mailing list. If you change your mind afterwards, you can unsubscribe by sending an email request to info@cleancare.com.au or by following the unsubscribe link on any newsletter you may receive from Cleancare. Automatic Data Collection Due to the nature of the Internet, there is certain information that is transmitted to us automatically, such as your IP address and the browser you are using. This information is collected for purely statistical reasons as part of our ongoing development however we do not attach any personal information to these statistics. Similar information is also transmitted along with any emails sent. This information is not stored. For further details on our Privacy Policy click here

Payment Cleancare accepts the following methods of payment:

  • Credit Card online (MasterCard, VISA)
  • Credit Card over the phone (MasterCard, VISA, American Express, Diners Club)

Cleancare does not convert your total into any other currency, other than Australian dollars. We will charge your credit card in Australian dollars and your credit card company will convert the charges for you.  Please note American Express and Diners Club incur a 4 percent surcharge. Prices of products and other charges displayed on this website are current at the time of issue, but are subject to change at any time. If stock is unavailable, a customer service representative will contact regarding an alternative selection. If you have any questions regarding payment, please call our customer service line on +61 3 9590 0342 for further assistance. Promotion Codes Occasionally, Cleancare will offer certain customers promotion codes of various discount amounts from time to time. Customers may need to first purchase a minimum value of products from Cleancare in order to qualify for a promotion code. These promotion codes can only be redeemed on the Cleancare website. Promotion codes can be used any number of times within the promotion dates specified on the promotions terms and conditions. When you order from Cleancare and you choose to redeem a promotion code, the discount associated with the promotion code will be credited to your order. Each promotion code will expire on the date shown on the promotions terms and conditions. The discount associated with the promotion code cannot be exchanged or redeemed for cash or redeemed in any relevant retail store. If you misplace your promotion code, we cannot replace it. Any queries should be directed to +61 3 9568 2100 or to info@cleancare.com.au.


Returns Policy

Cleancare offers a 100% guarantee of satisfaction. If in the unlikely event, the products you receive are not to your total satisfaction, or you do not agree with the description provided, please contact us at: info@cleancare.com.au or 03 95682100 as soon as possible. Please note; we do our best to ensure that goods are shipped in a merchantable condition, and cannot accept responsibility for handling encountered once a product has left our manufacturer's dispatch. 
Please inspect the goods on arrival and if they are damaged, do not accept and sign the order.  Contact us immediately.


Shipping

We can ship to virtually any address within Australia, please contact us for overseas deliveries. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.