Last updated: June 7, 2026

Cleancare Australia operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

As an Australian business, we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories (including inferences drawn from them):

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
• Communications with us including the information you include when contacting us, for example a customer support enquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you — when you create an account, use the Services, communicate with us, or otherwise provide your information;
• Automatically through the Services — from your device when you use our products or visit our websites, and through cookies and similar technologies;
• From our service providers — when we engage them to enable certain technology or when they process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

• Provide, tailor, and improve the Services. To perform our contract with you, process payments, fulfil and arrange shipping of your orders, remember your preferences, send account notifications, manage your account, process returns and exchanges, enable reviews, and create a customised shopping experience such as recommending related products.
• Marketing and advertising. To send marketing and promotional communications by email, text message or post, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart.
• Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity. If you register an account, you are responsible for keeping your credentials safe and should not share them with anyone.
• Communicating with you. To provide customer support, be responsive to you, and maintain our business relationship.
• Legal reasons. To comply with applicable law or valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping);
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Depending on where you reside, you may have a right to direct us not to share your information for targeted advertising;
• When you direct, request or consent to disclosure to third parties, such as to ship your products or through social media widgets or login integrations;
• With our affiliates or otherwise within our corporate group;
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect or defend the Services and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. We also use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights for these purposes. To learn more, see the Shopify Consumer Privacy Policy, and depending on where you live you may exercise certain rights via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. If you follow links to sites not controlled by us, you should review their privacy and security policies and terms. We do not guarantee and are not responsible for the privacy or security of such sites. Information you share on public or third-party social platforms may be viewable by others without limitation. Our inclusion of such links does not, by itself, imply endorsement.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send us may not be secure while in transit, so we recommend you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law:

• Right to access / know the personal information we hold about you.
• Right to delete personal information we maintain about you.
• Right to correct inaccurate personal information we maintain about you.
• Right of portability — to receive a copy of your personal information and request its transfer to a third party, in certain circumstances.
• Managing communication preferences — you may opt out of promotional emails at any time using the unsubscribe option in our emails. If you opt out, we may still send non-promotional emails about your account or orders.

You may exercise these rights where indicated on the Services or by contacting us using the details below. We will not discriminate against you for exercising any of these rights, and we may need to verify your identity before processing a request.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority — in Australia, this is the Office of the Australian Information Commissioner (OAIC).

International Transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses (or equivalent), unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the “Last updated” date, and provide notice as required by law.